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Grady Health System is pleased to offer you member information via a Web-based version of our computer systems called MyChart.

To request an account, submit a MyChart Consent Form to your Primary Care Clinic at your next visit or request an activation code by completing the online request form.

At this time, we anticipate that the MyChart web portal will provide the following services:

  • Ability to review, make or cancel appointments
  • Ability to view selected portions of your medical record such as allergies, medications, histories, problem list and recent visit information
  • Ability to receive selected lab results
  • Communicate with your physician via secure messaging regarding health concerns
  • Request prescription refills
  • Links to other sites that will provide your health information

We think it is important for you to know how we handle information we communicate via the Internet. This Terms & Conditions statement outlines our practices and our sensitivity to your right to privacy. We reserve the right to revoke access at any time for any reason.

Response to Electronic Communication – Grady will make its best effort to provide a timely response to electronic inquiries. In some cases, the clinic staff that needs to respond to an electronic inquiry or other communication may not be immediately available so a patient should allow at least three (3) business days for a response. Accordingly, emergency situations requiring immediate attention should not be submitted electronically.

Furthermore, with respect to any electronic communications sent by the patient, we are only able to respond to such communications based on the information provided by the patient. If there is insufficient information provided, we will be unable to provide accurate and reliable services.

Web Site Links - MyChart may offer links to related medical Web sites not managed by Grady. These Web site link(s) are for a patient’s informational purposes only. Grady does not endorse and has not verified the accuracy of the information in/on these Web sites, and the patient should not rely on any of the information found on the Web sites for purposes of treatment or diagnosis.

Minor Eligibility - An individual must be age 18 or older to request a personal account. Parents or guardians of minor children may request access to the minor child's account by following the terms outlined in the "Proxy Access" section of this Terms and Conditions statement. Minor children between the ages of 12 and 17 (inclusive) will be eligible to participate in MyChart services. Under State and Federal law, there are certain types of medical information that the parent or guardian of a minor patient may not view without consent of the minor patient. Because of these requirements, parent and/or guardian access to MyChart records for patients between the age of 12 and 17 will be limited as required by law. When a minor child reaches the age of 18, proxy access will be terminated.

Proxy Access - Individuals may request proxy access to a minor’s MyChart account by completing the Proxy Access portion of the MyChart Consent Form and submitting it at the minor’s next Grady Office visit. Such access will only be granted to parties with parental rights or legal guardianship over the MyChart account holder and only to the extent that the party requesting proxy access can demonstrate the legal right to account holder's medical information. A MyChart account will be activated for both the proxy and the account holder. If the proxy’s legal relationship with the account holder changes, the proxy must inform the clinic immediately or send a customer service request through MyChart. Grady reserves the right to revoke proxy access at any time for any reason.

Accurateness and Integrity of Information - Although Grady attempts to ensure the integrity of the Site, it makes no guarantees whatsoever as to the correctness or accuracy of the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors. In the event that an inaccuracy arises, please inform Health Care Providers so that it can be corrected. Information contained on the Site may be changed or updated without notice.

Information Does Not Constitute Medical Advice - Grady assumes no responsibility for how you use the information you obtain from this Site. You should consult with a physician or other health care provider regarding your own condition and how this Site content may or may not apply to you. You may be accessing your own medical information via the MyChart application and may wish to communicate with one of your health care providers about that or related information. If you have an emergency, or think you need to speak to someone urgently, please do not use the email communication options provided to you by MyChart. Neither MyChart nor any other application available through this Site is a substitute for appropriate and timely contact with your physician. This Site is not a substitute for consultation with your physician. You should never change or stop any course of treatment prescribed by your physician without first consulting him or her.

Restrictions on Use and Ownership - All pages within this Site and any material made available for download are the property of Health Care Providers and/or its subsidiaries and affiliates. The content on the Site is provided for Grady and its patients only. The words “Grady Health System” and its associated corporate logo are the trademarks and service marks of Grady Health System. All other trademarks, service marks, and logos used in this Site, including but not limited to MyChart and Epic, are the trademarks, service marks, or logos of their respective owners. Nothing on this Site should be construed as granting any license or right to use any trademark, service mark, or logo displayed on this Site without the express permission of Grady Health System or the third party that may own the trademark, service mark, or logo.

E-mail Privacy - Patients who are users of MyChart should be aware that they will be notified via e-mail when there is new medical information to be viewed on MyChart. This means that any person with access to a patient’s e-mail will be able to see this notification. This could include the patient’s spouse, employer or anyone else that can access a patient’s e-mail account. Although no private medical information will be sent, the notification that new medical information is available by accessing MyChart may be information that a patient would not want others to know. Thus, patients should take this into account when providing an e-mail address.

Please know that if you send us an e-mail communication, it may be shared with the Grady staff that assists the physician in providing the patient’s medical care. A patient’s confidential medical information on MyChart will be accessible only to appropriate clinical staff.

Security and Confidentiality - We afford the same degree of confidentiality to medical information stored on MyChart as is given to medical information stored by Grady in any other medium. Grady is committed to protecting the confidentiality of your medical information. We limit Grady employees’ access and ability to enter or view information based upon their role in your care. Firewalls, passwords, encryption, and audit trails are further used to safeguard your information. We shall identify the records released and note the time and date of access each time a patient accesses MyChart. We have taken steps to make all information received from our online visitors as secure as possible against unauthorized access and use.

For other than general information viewing, MyChart must be accessed with a Secure Sockets Layer (SSL) compatible browser or terminal (Netscape or Internet Explorer versions 5.0 or greater). Our SSL web server uses authentication and offers the highest level of encryption technology commercially available (128-bit RC4).

You can tell when you are secure by looking at the location (URL) field. If the URL begins with https:// (instead of http://), the document comes from a secure server. This means your data cannot be read or deciphered by unauthorized individuals. You can tell whether you are truly connected to Grady by viewing the digital certificate. This certificate verifies the connection between the Grady server's public key and the server's identification.

User Names and Passwords - User names and passwords provide two layers of authentication and are stored in an encrypted database that is isolated from the Internet. As a MyChart user, your role in maintaining the security of your medical information is: 1) Changing your password on a regular basis, and 2) Keeping your login ID and password confidential.

Termination of Access - Grady may restrict or terminate access to MyChart at any time. If access is restricted for planned maintenance of the MyChart system, every effort will be made to communicate downtime to all users in advance. However, there may be reasons to restrict access to MyChart without advance notice. If your use of MyChart violates these Terms and Conditions, Grady reserve the right to terminate access to MyChart.

Authorization for Release of Information - By using MyChart, I authorize Grady Health System to release my personal health information to me via MyChart. I understand that access to my health information is for my use only, and that I may call Grady Health System for a more detailed explanation of laboratory test results received via MyChart. I understand that I may revoke this authorization at any time by requesting deactivation of my MyChart account.